Refund policy
Returns & Refunds Policy
We want you to love your Peach Lingerie pieces. If something isn't right, here's how returns and refunds work.
Our return window
You can return eligible items within [30] days of delivery for a refund or exchange.
What can be returned
To keep every customer safe and comfortable, items must be:
- Unworn, unwashed and in their original condition
- In their original packaging, with all tags attached
- With the hygiene liner or seal still in place (for panties, bodysuits and swimwear)
What can't be returned
- Items that have been worn, washed or altered
- Items without their hygiene liner, tags or packaging
- [Final sale items, hosiery, gift cards and personalised items]
- Items bought on sale or with a promotional code, [if you choose to exclude them]
Faulty or incorrect items
If your order arrives damaged, faulty or not what you ordered, contact us at support@peachlingerie.co.za within [7] days of delivery with your order number and a photo. We'll send a replacement or refund you, and we'll cover the return shipping.
How to start a return
- Email support@peachlingerie.co.za with your order number and the items you'd like to return.
- We'll send you return instructions and the return address.
- Pack the items securely and send them back within [7] days of receiving our instructions. Please keep your proof of postage.
Return shipping
[Customers are responsible for the cost of return shipping, unless the item is faulty or incorrect.] Return shipping costs are non-refundable. We recommend a tracked service, since we can't take responsibility for parcels that get lost on the way back to us.
Refunds
- Once we receive and inspect your return, we'll email you to confirm.
- Approved refunds go back to your original payment method within [5-10] business days. Your bank may take extra time to show it.
- Original shipping costs are [non-refundable / refunded only for faulty or incorrect items].
- [Optional: You can choose store credit instead, and we'll add a [10]% bonus.]
Exchanges
If you need a different size or colour, email us and we'll swap it for you, subject to stock. If your size isn't available, we'll refund you instead. [Exchange shipping: customers pay return shipping, and we send the replacement free.]
Sale items
[Sale items can be returned/exchanged under the same terms / are final sale.]
Cancelling an order
Contact us as soon as possible at support@peachlingerie.co.za. If your order hasn't shipped yet, we'll cancel it and refund you in full.
Questions?
Email support@peachlingerie.co.za. We reply within [24 hours / 1-2 business days].